Born in 2014, Amelia is a pioneer and a global leader in virtual reality solutions for mental health professionals. Today the VR and mobile app-based solution is delivered under the guidance of clinicians, for both in-office and remote sessions. Amelia's platform is in use with over 1000 providers and 20,000 patients.

Join us in the mission to bring innovative technology to professionals who promote the world's mental health.

Would you like to know about the people working in this environment?

We’re an international team of self-driven, energetic, and passionate professionals who want to change the world for the better and be part of a meaningful business.

Your mission:

You’ll be in charge of building sustainable relationships and trust with customers through open and interactive communication. You’ll communicate with clients via phone calls, video calls, emails, and live chat.

Onboarding: 

• Onboard new English-speaking clients with the primary focus being the International market (regions being Europa, Asia, and Australia), following our Onboarding process.
• Enable new clients of Amelia with all the materials and knowledge they will require to get started with using the platform.

Engagement: 

• Training clients on the different uses and applications of our platform.
• Advice on the uses of virtual reality in the clinical setting focused on mental health.
• Keep a constant eye on the training status of your clients, to know where they will need tailored assistance and then provide that assistance.

Support: 

• Support in the creation and dissemination of academic content to improve the therapeutic skills of professionals.
• Solve customers' requests, communicating with them by email and phone.
• Control and manage subscriptions, renewals, and payment inquiries.
• Solve basic technical incidents and report them to the technical team.
• Provide basic technical assistance when on a call with a client.

You'll be a good fit if you are/have:

• Excellent communication skills in English and Spanish both written and verbal
• Experience in Customer Success or Sales. 
• Time management and organization skills.
• Problem solver with a positive attitude.
• Presentation skills, you enjoy creating and delivering presentations
• You are aligned with our values: entrepreneurship, global mindset, passion & empathy and you want to make a positive impact.

It would be nice if you have:

• Graduated in Psychology. 
• Experience in SaaS companies or previously worked in start-up companies.
• Previous experience with patients or healthcare professionals.
• Have experience in hosting webinars.

What will you find if you join:

🤍 The chance to bring your daily effort and energy to a positive and real impact solution for society. 

🎯 Work in a fast-growing industry, being the leading company in virtual reality for mental health. 

🔬 Constant innovation: We work very hard to deliver an innovative product to our clients.

🌱 Real development opportunities with the opportunity to grow professionally and personally. 

🌎 Be surrounded by a diverse environment and constantly interact with people from different backgrounds, nationalities, languages, cultures,  and ways of thinking. 

🤝🏻 We care about our crew: we promote communication and team spirit at company-wide events and team-building activities. 

🎂 Paid half-day off on your birthday to enjoy your day to the fullest. 

💳 Flexible Compensation Plan: we give you the flexibility to consume your benefits (from meals, transportation, kindergarten, training, and health insurance) directly from your payroll, thus achieving an interesting tax benefit. 

📌 Hybrid model: You'll have the best of both worlds, work from home + work from our amazing office in Barcelona.

🚀 Exciting news! Join us in celebrating the merger of XRHealth and Amelia Virtual Care, two leading VR companies in healthcare. This milestone marks a major step forward in revolutionizing virtual care. Don't miss the opportunity to be part of this incredible journey! Read more here.